Return & Refund Policy

Last Updated: October 2026

At BMX Biker (accessible via https://bmxbiker.com), we want the pants and tees you order to feel right the first time you drop into a crouch. When they do not, this policy explains how to send them back and what we do once they reach us.

The short version: you have 30 days from delivery to start a return, we email you a prepaid return label within 1 business day of your request, your refund is completed within 7 business days of the item reaching us, and there are no fees of any kind.

By placing an order, you agree to the terms below. If you are unsure whether something can come back, email us at [email protected] before you send it and we will tell you.

1. Key Policy Framework and Timelines

2. What This Policy Covers

This policy applies to every item bought through our website. We accept returns of items that are defective and of items that simply did not work out for you. Returns are handled by mail, and refunds are issued in US Dollars to the payment method used at checkout.

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

3. Return Eligibility Criteria

• Time limit: Start your return within 30 days of the delivery date shown in tracking.
• Item condition: Items should be unworn on the bike, unwashed, and free of marks, odors, or alterations.
• Packaging and tags: Original tags attached and the item returned in its packaging where possible.
• Proof of purchase: Your order number or order confirmation email.

Trying pants and tees on at home is exactly what the return window is for. Drop into a crouch, lift a knee, reach forward. If the fit is wrong, an item tried on indoors with the tags attached still qualifies.

4. How to Start a Return

1. Email us at [email protected] within 30 days of delivery with your order number and the items you would like to return. A reason helps us decide what to stock next, but you do not have to justify the return to us.
2. Within 1 business day we email you a prepaid return label, along with any notes for your return.
3. Pack the items with their tags attached and fix the label to the outside of the parcel.
4. Hand the parcel to the carrier named on the label, or drop it at one of their locations.

No printer? Tell us when you write, and we will send the label in a format the carrier can scan from a mobile screen.

5. Return Address

Your prepaid label is already addressed. For reference, returns come back to:

6. Refund Processing and the 7 Business Days Commitment

When your return arrives, we inspect it within 1–3 business days and email you the outcome either way. Once a return is approved, customers can expect their refund to be completed within 7 business days from the date we receive the returned item.

After we release the credit, your bank or card issuer may take a further 2 to 5 business days to post it to your statement. If it has not appeared within 10 business days of our confirmation email, write to us and we will trace it with you.

7. No Fees, in Any Form

• No restocking fee: Nothing is deducted for restocking.
• No processing fee: Nothing is deducted for handling your return.
• No out-of-pocket shipping: The prepaid label means return shipping costs you nothing.
• Full purchase price refunded: You receive the full price you paid for the returned items.

If the return is due to our mistake, such as a wrong size sent or a defect, we refund your original shipping charge too. On returns for any other reason, the original $4.95 shipping charge is kept.

8. Damaged, Defective, or Incorrect Items

If something arrives damaged, defective, or different from what you ordered, email us within 7 days of delivery with a photograph. These cases move to the front of our queue. We send a replacement or a full refund, including the original shipping charge. Usually there is no need to send the item back. When we do need it, we email you a prepaid return label.

9. Exchanges

The fastest way to swap a size or color is to return the item for a refund and place a new order for the one you want, since the new order can ship while the return is on its way. If you prefer a direct exchange, email us and we will arrange it with free shipping both ways. If the size or color you want is out of stock, we let you know and refund the returned item instead.

10. When Returns Are Not Accepted

• Items marked final sale or clearance at the time of purchase
• Items that have been worn on the bike, washed, or altered
• Items returned without tags or original packaging
• Returns without proof of purchase
• Gift cards
• Promotional items received free with an order

If your situation falls just outside one of these, write to us anyway.

11. Summary of the Return Lifecycle

12. Return Questions

Whether you are deciding between keeping or returning a pair, or waiting on a refund, start with an email to us here.

Thank you for shopping with us, and for keeping the pedals turning.