Cancel & Change Order Policy

Last Updated: October 2026

At BMX Biker (accessible via https://bmxbiker.com), this policy explains how to cancel an order or change what is in it, and what we do when an order has already left us.

A size picked in a hurry or a color chosen before seeing the other one happens to everyone, especially with riding pants and tees where fit decides everything. We keep a window open so you can fix it before anything ships.

By placing an order, you agree to the terms below. If your question about canceling or changing an order is not answered here, email us at [email protected] and we will be glad to help.

Cancel and Change at a Glance

Canceling Within 24 Hours

Email us within 24 hours of placing your order and we cancel it, no reason needed. You receive a full refund, including the shipping charge, to your original payment method.

Changing an Order Within 24 Hours

In the same 24-hour window, we can change the shipping address, swap an item, adjust the size or color, or change quantities. If the change moves the order total, we refund the difference or send a secure payment request for it.

After 24 Hours, Before It Ships

If the 24 hours have passed but your order has not left the shop, we will still cancel it. Email us as soon as you can and we will stop it before it is handed to the carrier.

After Your Order Has Shipped

Once a parcel is with the carrier, you have two options. You can refuse the delivery when it arrives, and the parcel comes back to us. Or you can email us to request a prepaid return label, which we send within 1 business day. Either way, the order is refunded in full once it is back with us, as set out in our Return & Refund Policy.

Orders That Cannot Be Canceled

• Final sale items, once processing has begun
• Orders that have already been assigned a tracking number

If your situation falls just outside one of these, write to us anyway.

Address Corrections

A wrong address is the change we see most. If the parcel has not shipped, we fix it on the spot. If it has, we contact the carrier on your behalf to request a redirect, and our Shipping Policy explains what happens if a parcel comes back to us.

Cancellations We Initiate

Very occasionally we may need to cancel an order ourselves, for example if an item sells out before we can pack it or a payment cannot be verified. If that happens, we email you right away and refund the full amount, including shipping.

Request a Cancellation or Change

The sooner a cancellation or change reaches us, the more options we have, so email us with your order number here.

Thank you for shopping with us, and for keeping the pedals turning.